Welcome to Ayna IT Solutions (“we,” “our,” or “us”). At Ayna IT Solutions, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.ayna.it.com (the “Website”), or use our services. It also outlines your rights under the General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect the following types of personal data:
1.1. Information You Provide Directly:
- Name, email address, phone number, and company name when you fill out a contact form or request our services.
- Payment details when you purchase our products or services.
- Any other information you voluntarily provide.
1.2. Information We Collect Automatically:
- IP address, browser type, operating system, and device information.
- Data about your interaction with our website (e.g., pages viewed, time spent).
- Cookies and similar tracking technologies (see Section 8: Cookies and Tracking).
1.3. Information from Third Parties: We may receive data from third-party platforms if you interact with our social media accounts or use external payment systems.
2. How We Use Your Information
We process your personal data for the following purposes:
- To provide and manage our services.
- To respond to your inquiries and requests.
- To process payments and send invoices.
- To send promotional communications (with your consent).
- To improve our website (ayna.it.com) and services through analytics.
- To comply with legal obligations and enforce our terms.
3. Legal Basis for Processing
We process your data based on the following lawful grounds:
- Contractual Necessity: To fulfill our contractual obligations to you.
- Consent: When you explicitly agree to receive marketing communications or allow cookies.
- Legitimate Interests: To improve our services, prevent fraud, and protect our website (ayna.it.com).
- Legal Compliance: To meet legal or regulatory requirements.
4. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:
- Service Providers: Third-party vendors who assist with hosting, analytics, payment processing, or marketing.
- Legal Authorities: When required to comply with applicable laws or respond to lawful requests.
- Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred as part of the transaction.
5. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that such transfers are protected through mechanisms like the EU Standard Contractual Clauses or other approved safeguards.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:
- Contact data: Retained for 2 years after your last interaction with us.
- Financial records: Retained for 7 years to comply with tax regulations.
7. Your Rights Under GDPR
Under the GDPR, you have the following rights:
- Right to Access: Request a copy of the data we hold about you.
- Right to Rectification: Correct inaccuracies in your personal data.
- Right to Erasure: Request deletion of your personal data, subject to legal requirements.
- Right to Restrict Processing: Limit how your data is used.
- Right to Data Portability: Receive your data in a structured, commonly used format.
- Right to Object: Opt-out of data processing for direct marketing or other legitimate interests.
- Right to Withdraw Consent: Revoke consent at any time for processing based on your consent.
To exercise your rights, please contact us at hello@ayna.it.com.
8. Cookies and Tracking
We use cookies to enhance your browsing experience and analyze Website traffic. You can manage or disable cookies through your browser settings.
For more details, see our Cookie Policy [please check the following information].
9. Data Security
We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, or loss. However, no system is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website (ayna.it.com) may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal data.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Ayna IT Solutions
Email: hello@ayna.it.com
Cookies Policy
This Cookie Policy explains how Ayna IT Solutions (“we,” “our,” or “us”) uses cookies and similar technologies to recognize you when you visit our website, www.ayna.it.com (the “Website”). It explains what these technologies are, why we use them, and your rights to control their use.
Types of Cookies We Use
We use the following types of cookies:
- Essential Cookies
- These are necessary for the Website to function and cannot be switched off in our systems.
- Examples: Session cookies for login authentication and security purposes.
- Performance and Analytics Cookies
- These cookies help us understand how visitors interact with the Website by collecting and reporting information anonymously.
- Example: Google Analytics.
- Functionality Cookies
- These enhance your experience by remembering your preferences (e.g., language settings).
- Targeting or Advertising Cookies
- These are used to deliver personalized advertisements and track the effectiveness of marketing campaigns.
3. Why Do We Use Cookies?
We use cookies to:
- Ensure the Website functions properly.
- Improve Website performance and user experience.
- Analyze Website traffic and user behavior.
- Provide personalized content and advertising.
4. How Can You Control Cookies?
You can manage or disable cookies through your browser settings. Below are links to instructions for managing cookies in popular browsers:
- Google Chrome: Manage cookies in Chrome
- Mozilla Firefox: Manage cookies in Firefox
- Safari: Manage cookies in Safari
- Microsoft Edge: Manage cookies in Edge
Alternatively, you can use cookie management tools to adjust your preferences. Note that disabling certain cookies may impact your experience on our website (ayna.it.com).
5. Third-Party Cookies
We may use third-party cookies provided by external services to enhance our website (ayna.it.com), such as analytics tools or social media platforms. These cookies are subject to the privacy policies of the respective third parties.
6. Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our use of cookies or legal requirements. The updated version will be posted on this page with a revised effective date.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
7. Contact Us
If you have questions about this Cookie Policy, please contact us at:
Ayna IT Solutions
Email: hello@ayna.it.com